Shipping policy

Last updated: September 14, 2026

Thank you for shopping at Sunnoras. We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders or unforeseen delays, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email at service@sunnoras.com.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–15 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout
Free Shipping (orders over $50)	7–15 business days	Free

Delivery delays can occasionally occur due to customs, weather, or carrier issues beyond our control.

3. Shipping Destinations

We currently ship to the following destinations:

United States
Canada
United Kingdom
Australia
Germany
France
Italy
Spain
Netherlands
Japan
South Korea
Singapore
Malaysia
Thailand
Philippines

If your country is not listed at checkout, please contact us at service@sunnoras.com to inquire about shipping options.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24–48 hours.

You can track your order using the link provided in the email, or by visiting our website's Track Your Order page.

5. Customs, Duties & Taxes

Sunnoras is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.

International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

6. Damaged, Lost, or Stolen Packages

Sunnoras is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. If you need assistance, contact us at service@sunnoras.com and we will do our best to help.

For packages marked as delivered but not received, please contact the carrier directly. We are unable to issue refunds for stolen packages after delivery confirmation.

7. Incorrect Shipping Address

Please ensure that all shipping information is correct before completing your order. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately at service@sunnoras.com. We will do our best to update your order before it ships, but we cannot guarantee changes after processing has begun.